Shipping Policy

General information

This Shipping Policy applies to all online orders placed through www.merlinsmerch.com

By placing an order on our Website, you agree to the terms outlined in this Shipping Policy, in conjunction with our Terms and Conditions.

Shipping Policy - The Basics 

Shipping Destinations

We currently ship:

within Romania

internationally, to selected destinations

Shipping availability and costs may vary depending on the destination and will be displayed at checkout.

Processing Time

Order processing begins after payment confirmation.

In-stock products

Orders are processed and shipped within 2–5 business days.

Customized products

As these products are made to order, processing and production take 9–10 business days.

For international orders, please allow up to 3 additional business days for processing and handling.

Shipping Policy

Shipping Methods
Orders are delivered via trusted courier services.
Available shipping options and carriers will be displayed during checkout, depending on the delivery address.
Delivery Time
Delivery times are estimates and may vary depending on:
destination
courier service
external factors beyond our control (e.g. customs procedures, weather conditions, public holidays)
The Merchant is not responsible for delays caused by the courier or customs authorities.
Shipping Costs
Shipping costs are calculated automatically and displayed before order confirmation.
Any additional customs duties, taxes, or import fees for international shipments are the responsibility of the customer.
Tracking Orders
Once your order has been shipped, you may receive a confirmation email containing tracking information, where available.
Incorrect or Incomplete Address
Please ensure that all delivery details are correct at checkout.
The Merchant is not responsible for delays, losses, or additional costs resulting from incorrect or incomplete delivery information provided by the customer.
Damaged or Lost Packages
If your order arrives damaged or if the package is lost in transit, please contact our Customer Service Department as soon as possible.
We may request photos or additional information to assist in resolving the issue.
Contact
For any questions related to shipping, please contact us at:
 [email@domain.com]
Last updated: [dd.mm.2026]